TTBet Privacy Policy — Data Protection & Security of Your Information

1 Introduction

TTBet is a trusted online betting platform fully committed to protecting the privacy of every member. This Privacy Policy document is designed to provide complete clarity on how we handle your personal information — from the point of collection through to storage and deletion.

We understand that your trust is the most valuable asset in this industry. Without trust, no meaningful relationship can be built between a platform and its players. That is why TTBet takes every aspect of data management seriously — not because we have to, but because it is the right way to run a business with integrity.

This policy applies to all users of the TTBet platform, including website visitors, registered members, and anyone who interacts with our services via the website or mobile app.

2 Information We Collect

TTBet collects various categories of information to enable us to provide a secure, seamless, and personalised service to every member. The information we collect falls into two main categories:

Information you provide directly:

• Full name as shown on a valid identification document (MyKad or passport)
• Active email address used for account communications
• Mobile phone number registered in your name in Malaysia
• Date of birth for age verification (18 years and above)
• Banking details and payment methods for deposit and withdrawal purposes
• KYC (Know Your Customer) documents requested during identity verification

Information collected automatically:

• IP address and geographic location data obtained from login sessions
• Device type, operating system, and browser version used
• Game activity records, betting history, and financial transaction logs
• Session data including login times, session duration, and pages visited
• Cookie information and similar tracking technologies for site performance analytics

3 How We Use Your Data

All information collected by TTBet is used solely for legitimate purposes directly related to providing services to you. We do not use your data for purposes not stated in this policy without your prior consent.

TTBet may use your gaming activity data to personalise your platform experience — such as recommending games based on past preferences or offering relevant promotions. You may opt out of marketing communications at any time through your account settings.

4 Sharing Information with Third Parties

TTBet does not sell or disclose your personal information to third parties for marketing purposes. However, there are limited situations where data sharing is necessary to operate the platform lawfully and securely:

• Payment service providers: Transaction data is shared with approved payment processors such as FPX, Touch 'n Go eWallet, and GrabPay solely to facilitate your deposit and withdrawal processing.
• Game software providers: Game session data is shared with licensed software providers to enable proper game integration and ensure fair play.
• Regulatory authorities: TTBet will disclose required information to regulatory bodies or law enforcement authorities when mandated by applicable law.
• Independent security audits: Third-party security firms engaged by TTBet may access system data within the limited scope of a security audit, subject to strict confidentiality agreements.

All third parties receiving data from TTBet are bound by strict data processing agreements and are required to maintain data protection standards no less rigorous than this policy.

5 Data Security Measures

TTBet continuously invests in advanced security infrastructure to ensure your personal data remains protected against cyber threats, unauthorised access, and data breaches. Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and TTBet servers
• AES-256 encryption for sensitive data stored in the database, including financial information and KYC documents
• Two-factor authentication (2FA) for account login as an added layer of protection
• Continuous 24/7 security monitoring with automated intrusion detection systems
• Periodic independent security audits conducted by accredited cybersecurity firms
• Strict internal access controls — only authorised staff who require access for specific tasks are permitted to view sensitive data
• Automatic data backup to a secondary data centre to ensure resilience and disaster recovery

While no security system can guarantee absolute 100% protection, TTBet is committed to maintaining the highest security standards on par with leading financial institutions. Any security incident involving player data will be communicated to those affected within a reasonable timeframe.

6 Cookie Policy

Cookies are small text files stored on your device when you visit the TTBet website. We use cookies to ensure a smooth, secure, and personalised user experience. The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login session authentication, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use our platform to help us identify technical issues and improve site speed and performance.
• Functional cookies: Saves your preferences such as display language and layout settings to provide a more personalised experience on your next visit.
• Analytics cookies: Used to analyse usage patterns in aggregate and anonymised form to help us understand the content and features most useful to our users.

You may manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect some functionality of the TTBet platform.

7 Your Rights Regarding Personal Data

As a TTBet member, you have full rights over your personal data. We are committed to facilitating the exercise of these rights promptly and transparently:

To exercise any of the above rights, contact the TTBet Data Protection team via Live Chat or our support email. We will verify your identity before processing any request to ensure the security of your data.

8 Data Retention Period

TTBet retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. General guidelines for retention periods are as follows:

• Active account data is retained for the duration your account is active and for 5 years after account closure for legal compliance purposes
• Financial transaction records are retained for a minimum of 7 years in line with financial and tax regulatory requirements
• KYC and identity verification documents are retained for 5 years after the business relationship ends
• Customer support communication logs are retained for 2 years for reference and service improvement purposes
• Anonymised analytics data that cannot be linked to any specific individual may be retained indefinitely

Once the applicable retention period has ended, data will be securely deleted or anonymised in accordance with TTBet's secure data deletion procedures.

9 Links to External Websites

The TTBet platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. TTBet's Privacy Policy does not cover the privacy practices of those external websites.

TTBet is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit independently of the TTBet platform.

10 Children's Privacy

The TTBet platform is exclusively for individuals aged 18 and above. TTBet does not intentionally collect or process personal data from minors. Any account found to be owned by a minor will be closed immediately and all associated data will be securely deleted.

If you become aware that a minor has provided personal information to TTBet, please notify our support team immediately so that appropriate action can be taken without delay.

11 Amendments to the Privacy Policy

TTBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any material amendments will be communicated to members via their registered email or a prominent notice on the website at least 7 days before taking effect.

The last updated date is always shown at the top of this document. Continued use of the TTBet platform after any amendment takes effect will be considered acceptance of the updated policy. It is your responsibility to review this document periodically.

12 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the TTBet Data Protection team is ready to assist you. We are committed to responding to all privacy-related inquiries within 5 business days.

• Live Chat on the TTBet platform — available 24 hours a day, 7 days a week for immediate responses
• Support email: [email protected] — for enquiries requiring formal written verification
• Via the "Contact Us" section in your account settings after logging in

For official data deletion or data access requests, please include your account number and a copy of your identity document to expedite the identity verification process.